Answers to some of the most common questions we receive from customers about premise, hosted and cloud phone systems, telephony hardware and our services.
Can you move our business phones to the cloud?
We absolutely can! Our hosted phone systems are some of the most competitively priced in the industry and we offer 100% US based support with extremely fast turn around.
Can you repair our FreePBX, PBXAct, Issabel, Thirdlane or Asterisk PBX?
We routinely repair and resolve issues with Asterisk phone systems and the networks they are a part of! Whether the PBX installation was not completed or a current implementation has devolved into a technical nightmare – we can help get your phone system operating at peak performance and improving business efficiencies!
Can we keep our phone numbers with your telephone service?
Yes! We handle all number porting from your current provider with zero service interruption during the transition.
Do you have unlimited calling?
Yes we offer seats and trunks with unlimited calling across the US and Canada on our hosted phone systems. Contact us for more info!
What are your hours of operation?
VoIP Citadel & State Side IT are open from 9AM to 6PM Monday through Friday, with emergency availability 24 hours a day – Your Phones are mission critical and we understand your business depends on them! We also understand that disasters never happen at a convenient time – Please call us if you need emergency support.
Can we use our SIP trunks with your Cloud PBX?
Yes, we can add your SIP trunks to a cloud PBX or you can choose to use our VoIP service.
Can you migrate our office to a hosted PBX in the Cloud?
Yes! We can and we routinely do, saving our clients money and increasing their flexibility with a focus on remote and mobile workers. This has been extremely important in light of recent world events and the resulting need for reliable communications for remote workers and telecommuters.
Can we BYOD (bring your own device) on your phone systems?
Absolutely! We can help you source new phones, or reuse your existing SIP devices! We can provide advice on hardware already owned, or provide phones to you as a part of a Cloud PBX package. With VoIP Citadel and our Open Source Telephony expertise, we will help you avoid ‘Vendor Lock’ while maintaining scalability and maximizing ROI.
Can we use our Analog phones on a IP phone system?
Additional hardware will be required to get your VoIP PBX to work with analog devices, after which the phones will function just like any other IP phone on your PBX. Contact us today to find out if we can integrate your analog devices with your premise or hosted phone system!
Why should I Use Asterisk instead of A NEC/Toshiba/Panasonic Key phone system?
The primary reason is because you will avoid ‘vendor lock’. There are ample resources for Asterisk assistance in the USA and you are not locked into any particular vendor or brand with Asterisk. That includes the VoIP phones, TDM hardware, the network and associated support, etc. You also have no licenses or renewals to contend with, further realizing increased ROI.
Can you help us prepare our network for a VoIP implementation?
The network on which your VoIP system is going to reside needs to be prepared for the voice traffic that will be traversing it. This is one of the most commonly over looked and costly occurrences when implementing a VoIP phone system. There are multiple potential caveats when voice is present on your data network; let us help you meet your implementation deadline without the anxiety and lost productivity of a failed installation!
We have a unique situation presenting special challenges, can you help?
We would love to hear about it! Give us a ring!
Where are you located?
We are hosted and reside in Texas, servicing all of the USA and various international locations.
How long have you been working with Asterisk and VoIP?
VoIP Citadel has over 20 years of real world experience with VoIP communications and I.T. Systems management. We maintain a specific focus on VoIP, Asterisk, Linux, SaaS, UCaaS, FreePBX, PBXAct, Trixbox, PBX in a Flash, Digium, Sangoma, Cisco, Polycom, Yealink, Grandstream, Xorcom, and various other components and vendors related to VoIP, Information Technology and open source software.